Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism / Leslie Ann BROSS in Focus on Autism and Other Developmental Disabilities, 34-4 (December 2019)  

Public ISBD [article]  inFocus on Autism and Other Developmental Disabilities > 34-4 (December 2019) . - p.226-235 Titre : Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism Type de document : Texte imprimé et/ou numérique Auteurs : Leslie Ann BROSS, Auteur ; Jason C. TRAVERS, Auteur ; Vidya D. MUNANDAR, Auteur ; Mary MORNINGSTAR, Auteur Article en page(s) : p.226-235 Langues : Anglais (eng) Mots-clés : employment  community-based instruction  evidence-based practices  video modeling Index. décimale : PER Périodiques Résumé : Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed. En ligne : https://doi.org/10.1177/1088357618805990 Permalink : https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=410 [article] Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism [Texte imprimé et/ou numérique] / Leslie Ann BROSS, Auteur ; Jason C. TRAVERS, Auteur ; Vidya D. MUNANDAR, Auteur ; Mary MORNINGSTAR, Auteur . - p.226-235. Langues : Anglais (eng) in Focus on Autism and Other Developmental Disabilities > 34-4 (December 2019) . - p.226-235 Mots-clés : employment  community-based instruction  evidence-based practices  video modeling Index. décimale : PER Périodiques Résumé : Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed. En ligne : https://doi.org/10.1177/1088357618805990 Permalink : https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=410

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