[article]
| Titre : |
Children's experiences with chat support and telephone support |
| Type de document : |
Texte imprimé et/ou numérique |
| Auteurs : |
Ruben G. FUKKINK, Auteur ; Jo M.A. HERMANNS, Auteur |
| Année de publication : |
2009 |
| Article en page(s) : |
p.759-766 |
| Langues : |
Anglais (eng) |
| Mots-clés : |
Child-helpline telephone-support online-support online-chat adolescence computers evaluation behavior-problems service-development |
| Index. décimale : |
PER Périodiques |
| Résumé : |
Background: In line with the wider trend of offering support via the Internet, many counseling and referral services for children have introduced online chat, often in addition to a traditional telephone service.
Methods: A comparative study was conducted between the telephone service and the confidential one-on-one online chat service of the Dutch Kindertelefoon. The design included a concise pretest and a posttest (n = 902). The study also comprised a follow-up test (n = 213), which included the Strengths and Difficulties Questionnaire.
Results: Children experienced a higher sense of well-being and a reduced severity of their problems after consulting the Kindertelefoon. The results were slightly more favorable for the chat service than for the telephone service. The follow-up survey showed that many of the children who contact the Kindertelefoon suffer from relatively severe emotional problems.
Conclusions: Both the telephone and the web-based support improved the children's well-being and decreased their perceived burden of problem. The results of this study underline the need for closer cooperation between child helplines and mental health and child welfare services. |
| En ligne : |
http://dx.doi.org/10.1111/j.1469-7610.2008.02024.x |
| Permalink : |
https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=756 |
in Journal of Child Psychology and Psychiatry > 50-6 (June 2009) . - p.759-766
[article] Children's experiences with chat support and telephone support [Texte imprimé et/ou numérique] / Ruben G. FUKKINK, Auteur ; Jo M.A. HERMANNS, Auteur . - 2009 . - p.759-766. Langues : Anglais ( eng) in Journal of Child Psychology and Psychiatry > 50-6 (June 2009) . - p.759-766
| Mots-clés : |
Child-helpline telephone-support online-support online-chat adolescence computers evaluation behavior-problems service-development |
| Index. décimale : |
PER Périodiques |
| Résumé : |
Background: In line with the wider trend of offering support via the Internet, many counseling and referral services for children have introduced online chat, often in addition to a traditional telephone service.
Methods: A comparative study was conducted between the telephone service and the confidential one-on-one online chat service of the Dutch Kindertelefoon. The design included a concise pretest and a posttest (n = 902). The study also comprised a follow-up test (n = 213), which included the Strengths and Difficulties Questionnaire.
Results: Children experienced a higher sense of well-being and a reduced severity of their problems after consulting the Kindertelefoon. The results were slightly more favorable for the chat service than for the telephone service. The follow-up survey showed that many of the children who contact the Kindertelefoon suffer from relatively severe emotional problems.
Conclusions: Both the telephone and the web-based support improved the children's well-being and decreased their perceived burden of problem. The results of this study underline the need for closer cooperation between child helplines and mental health and child welfare services. |
| En ligne : |
http://dx.doi.org/10.1111/j.1469-7610.2008.02024.x |
| Permalink : |
https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=756 |
|
Children's experiences with chat support and telephone support in Journal of Child Psychology and Psychiatry, 50-6 (June 2009)
