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Children's experiences with chat support and telephone support / Ruben G. FUKKINK in Journal of Child Psychology and Psychiatry, 50-6 (June 2009)
[article]
Titre : Children's experiences with chat support and telephone support Type de document : Texte imprimé et/ou numérique Auteurs : Ruben G. FUKKINK, Auteur ; Jo M.A. HERMANNS, Auteur Année de publication : 2009 Article en page(s) : p.759-766 Langues : Anglais (eng) Mots-clés : Child-helpline telephone-support online-support online-chat adolescence computers evaluation behavior-problems service-development Index. décimale : PER Périodiques Résumé : Background: In line with the wider trend of offering support via the Internet, many counseling and referral services for children have introduced online chat, often in addition to a traditional telephone service.
Methods: A comparative study was conducted between the telephone service and the confidential one-on-one online chat service of the Dutch Kindertelefoon. The design included a concise pretest and a posttest (n = 902). The study also comprised a follow-up test (n = 213), which included the Strengths and Difficulties Questionnaire.
Results: Children experienced a higher sense of well-being and a reduced severity of their problems after consulting the Kindertelefoon. The results were slightly more favorable for the chat service than for the telephone service. The follow-up survey showed that many of the children who contact the Kindertelefoon suffer from relatively severe emotional problems.
Conclusions: Both the telephone and the web-based support improved the children's well-being and decreased their perceived burden of problem. The results of this study underline the need for closer cooperation between child helplines and mental health and child welfare services.En ligne : http://dx.doi.org/10.1111/j.1469-7610.2008.02024.x Permalink : https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=756
in Journal of Child Psychology and Psychiatry > 50-6 (June 2009) . - p.759-766[article] Children's experiences with chat support and telephone support [Texte imprimé et/ou numérique] / Ruben G. FUKKINK, Auteur ; Jo M.A. HERMANNS, Auteur . - 2009 . - p.759-766.
Langues : Anglais (eng)
in Journal of Child Psychology and Psychiatry > 50-6 (June 2009) . - p.759-766
Mots-clés : Child-helpline telephone-support online-support online-chat adolescence computers evaluation behavior-problems service-development Index. décimale : PER Périodiques Résumé : Background: In line with the wider trend of offering support via the Internet, many counseling and referral services for children have introduced online chat, often in addition to a traditional telephone service.
Methods: A comparative study was conducted between the telephone service and the confidential one-on-one online chat service of the Dutch Kindertelefoon. The design included a concise pretest and a posttest (n = 902). The study also comprised a follow-up test (n = 213), which included the Strengths and Difficulties Questionnaire.
Results: Children experienced a higher sense of well-being and a reduced severity of their problems after consulting the Kindertelefoon. The results were slightly more favorable for the chat service than for the telephone service. The follow-up survey showed that many of the children who contact the Kindertelefoon suffer from relatively severe emotional problems.
Conclusions: Both the telephone and the web-based support improved the children's well-being and decreased their perceived burden of problem. The results of this study underline the need for closer cooperation between child helplines and mental health and child welfare services.En ligne : http://dx.doi.org/10.1111/j.1469-7610.2008.02024.x Permalink : https://www.cra-rhone-alpes.org/cid/opac_css/index.php?lvl=notice_display&id=756